Once your order has been placed, we'll keep you updated every step of the way. You'll receive a confirmation email, followed by a dispatch notification when your order leaves the warehouse. Depending on the courier service, you may also receive delivery updates before arrival. For more information, please visit our Delivery Information page or contact our customer service team.

We know you want your new flooring as soon as possible. Most orders are delivered within 1–5 working days. If you're not ready to receive your order straight away, we can hold selected orders in our warehouse for a short period. Please contact us before ordering to discuss storage options.

When ordering flooring, it's important to allow for some extra material to cover cuts, trims, and fitting around corners, doorways, and other obstacles. This extra allowance is known as wastage.

We recommend ordering 10% extra flooring to ensure you have enough to complete your project. Simply multiply your room size by 1.10 to calculate the recommended quantity.

Our Limited Edition ranges are available in restricted quantities and for a limited time only. Once stock has sold out, these products are unlikely to be restocked. If you've found a Limited Edition floor you love, we recommend ordering promptly to avoid disappointment.

Solid wood and engineered wood flooring are natural products, meaning every plank is unique. Variations in colour, grain, texture, knots, and markings are completely normal and are part of the floor's natural character.

Rustic-grade floors will often display more knots and natural features, creating an authentic and distinctive appearance. To achieve the best overall look, we recommend opening several packs during installation and mixing the planks to evenly distribute colour and pattern variations throughout the room.

looring can vary slightly between manufacturing batches, especially natural wood products and certain laminate, vinyl, and LVT ranges. If you're looking to extend an existing floor, we recommend contacting our sales team before placing your order.

We'll do our best to check batch availability and advise whether a suitable match is available. While exact colour matching cannot always be guaranteed, we'll help you find the closest possible match to your existing flooring.

We do not recommend installing Solid Wood Flooring in bathrooms or other areas exposed to high levels of moisture. As a natural material, solid wood can expand, contract, or warp when subjected to excessive humidity or standing water.

While pre-finished solid wood flooring offers a degree of surface protection and can withstand occasional splashes or spills if cleaned up promptly, it is not designed for environments with regular moisture exposure. For bathrooms, we recommend considering LVT, SPC, or other waterproof flooring options, which are better suited to wet areas.

No, Solid Wood Flooring is not compatible with underfloor heating.

Our Solid Wood Flooring is finished with multiple protective coats, making it highly resistant to scratches and chips.

Absolutely! We provide free samples of all our Solid Wood Flooring products so you can see and feel the quality before making a purchase.

Yes, all of our products come with a warranty to protect you from manufacturing defects. You can find specific warranty information on each product page.

To avoid creaking or squeaking, it’s important to install Solid Wood Flooring on a level subfloor. An uneven surface can cause the flooring to shift and make noise.

Yes, it’s essential to leave a 10mm expansion gap during installation to allow the wood to expand and contract. You can hide the gap with beading or skirting boards.

The best method is to glue the flooring directly to a level subfloor using wood flooring adhesive. You can download installation guides from each product page.

We recommend allowing your Solid Wood Flooring to acclimatise for at least 120 hours (5 days) in the room where it will be installed. This ensures the wood is properly conditioned.

Yes, one of the key benefits of Solid Wood Flooring is that it can be sanded and refinished multiple times, giving it a long lifespan. However, you typically won’t need to sand it for the first 10 to 15 years.

We don’t recommend installing Engineered Wood Flooring in bathrooms, as it can swell if exposed to large amounts of water. However, pre-finished Engineered Wood Flooring is more resistant to splashes and spills due to its water-resistant surface.

Yes, Engineered Wood Flooring is compatible with underfloor heating, but we recommend keeping the temperature below 27°C.

Our Engineered Wood Flooring products are finished with multiple protective layers, making them highly resistant to scratches and chips.

Absolutely! We offer free samples of all our Engineered Wood Flooring products so you can see and feel the quality before making a purchase.

Yes, all our products come with a warranty to protect against manufacturing issues. Warranty details can be found on the individual product pages.

To avoid creaking or squeaking, it’s essential to install Engineered Wood Flooring on a level subfloor. An uneven subfloor can cause the flooring to shift and make noise.

Yes, leaving a 10mm expansion gap is necessary to allow the floor to expand and contract. You can cover this gap with beading or skirting boards so it’s not visible.

There are three installation methods: gluing it directly to the subfloor, nailing it down, or installing it as a floating floor. Detailed fitting instructions are available for download on each product page.

We recommend allowing your Engineered Wood Flooring to acclimatise for at least 36 hours (1.5 days) in the room where it will be installed. This ensures the wood is fully conditioned before installation.

Yes, one of the benefits of Engineered Wood Flooring is that it can be sanded and refinished multiple times, extending its lifespan. However, you won’t need to sand or refinish it for the first 10 to 15 years.

Laminate flooring is water-resistant, so it can handle some water, but it is not fully waterproof. It's best to clean up any spills or leaks promptly to avoid damage.

Yes, laminate flooring works with underfloor heating, but we recommend keeping the temperature below 27°C.

The top surface of laminate flooring is highly durable and scratch-resistant, so it can handle wear and tear from pets and everyday use.

Absolutely! We provide free samples for most of our Laminate Flooring products so you can touch and feel the quality before buying.

Yes, all our products come with a warranty to cover manufacturing issues. You can find specific warranty details on each product page.

To avoid creaking or squeaking, ensure your Laminate Flooring is installed on an even subfloor. An uneven subfloor can cause movement and noise.

Unlike natural products, laminate flooring does not require an expansion gap. You can install it directly against the wall but consider using beading or skirting boards for a polished finish.

Laminate flooring is designed to click together, making it easy for DIY enthusiasts. No specialist is needed, but hiring a professional can ensure a perfect installation.

We recommend allowing a minimum of 48 hours (2 days) for laminate flooring to acclimatise. Place it in the room where it will be installed and lay it flat to avoid damage. You can stack packs if needed to save space.

Luxury Vinyl Tiles (LVTs) are individual vinyl tiles reinforced with a stone-based backing, making them exceptionally durable. They come in various colors and designs, including those that replicate the look of real wood and stone, providing an affordable alternative to solid and engineered wood.

Vinyl tiles are composed of several thin layers of PVC vinyl, which are treated with various compounds, compressed, and dried using heat and air. This process creates a hard, resilient surface. The top layer may be embossed to mimic the appearance of real wood or stone, and the tiles are finished with a decorative and protective layer.

The key difference lies in their composition. Rigid Core vinyl is made from a mix of polymers, while SPC (Stone Plastic Composite) flooring includes limestone and stabilisers, creating a more robust core. SPC offers slightly better impact resistance compared to Rigid Core.

Luxury Vinyl Tiles (LVTs) are highly durable, resistant to scratches, spills, and stains, and can imitate natural wood and stone. They are available in various patterns and colors, including options not commonly found in traditional wood floors, giving you a broader selection.

Yes, vinyl tiles work well with underfloor heating because they are thin and allow heat to transfer efficiently. Ensure you check the maximum temperature compatible with your vinyl to avoid any issues.

LVT flooring is low-maintenance and easy to clean. Regular sweeping and mopping with a damp cloth will keep it in excellent condition. Avoid waxing or shining, as it could damage the floor’s protective layer.

Yes, LVT is ideal for bathrooms due to its waterproof, slip-resistant, and easy-to-clean properties. It’s also softer and warmer underfoot compared to stone or ceramic tiles, and more cost-effective.

Absolutely! LVT is perfect for kitchens, where spills and stains are common. It’s easy to clean and pairs well with underfloor heating.

Vinyl flooring is very durable and can last a long time with proper care. All our LVT flooring comes with a 25-year warranty, ensuring long-lasting quality.

Most of our LVT flooring comes with pre-attached underlay. Additional underlay is usually unnecessary, but if added, it should be no thicker than 2mm to prevent potential damage.

Vinyl flooring is designed to be hardwearing and resistant to damage from everyday use. It is scratch-resistant and waterproof, suitable for households with kids and pets.

Yes, you can glue the joints if needed, but it's generally not required. If you notice excess movement after installation, gluing the joints at the edges can help. Do not glue our click-fit vinyl tiles except at the joints. Refer to our installation guides for detailed instructions.

Vinyl tiles can be installed on various surfaces, including concrete, plywood, and existing linoleum, laminate, or tiles. Ensure the subfloor is clean, dry, and level for the best results.

All our LVT flooring comes with a 25-year warranty, ensuring durability and long-term satisfaction.

Yes, Luxury Vinyl Tiles are designed for easy installation, often featuring a click-fit system. DIY enthusiasts can install them with basic tools. Installation guides are available for reference.

You can finish the edges of your LVT floor with beading or skirting to cover expansion gaps. For transitions between different flooring heights, use door profiles to create a seamless look.

Yes, all our vinyl floors are tested for VOCs and meet UK and EU safety standards, ensuring they are non-harmful to consumers.

While formaldehyde is used in some vinyl flooring production, our SPC LVTs do not contain formaldehyde.