Refund policy
UK FLOOR DEPOT Returns & Delivery Policy
At UK FLOOR DEPOT, we are committed to providing high-quality flooring and excellent customer service. If you are not completely satisfied with your purchase, our returns policy is designed to make the process as straightforward as possible.
31-Day Return Policy
If your flooring does not meet your expectations, you may return it within 31 days of delivery for a refund or exchange, provided the goods are:
• Unused and unopened
• In their original packaging
• In a resalable condition
• Accompanied by proof of purchase
How to Return Your Flooring
To arrange a return, please contact our customer service team at:
Our team will provide return authorisation and further instructions.
Before returning goods, please ensure:
• Products are securely packaged to prevent damage during transit
• Photographs are taken of the goods before collection or shipment
• All items remain in their original packaging
Return Costs & Refunds
Unless the goods are faulty, damaged, or supplied incorrectly, customers are responsible for return costs.
Once the returned goods have been received and inspected, we will confirm whether the return has been approved. Refunds will be issued to the original payment method and may take several working days to appear in your account.
Damaged or Defective Flooring
If your order arrives damaged or defective, please:
• Sign for the goods as damaged where possible
• Notify us within 24 hours of delivery
• Provide photographs of the pallet, packaging, and affected flooring
Once reviewed, we will arrange an appropriate resolution, which may include replacement products or a refund where applicable.
Additional Return Options
Unopened Orders
Unused and unopened flooring may be returned within 31 days of delivery, subject to our returns policy.
Over-Ordered Packs
Unused and unopened spare packs may be returned within 31 days of delivery, subject to a 50% restocking fee.
Free Delivery
We are pleased to offer FREE delivery on all eligible flooring orders.
Our pallet delivery service ensures your flooring arrives safely and securely.
Delivery Information
• Deliveries are kerbside only
• Someone must be available to accept and inspect the goods
• Flooring should be checked upon arrival and any issues reported immediately
Important Notes
• Goods remain the customer's responsibility until received and inspected by our warehouse
• Returned products must be in a resalable condition
• Photographs should be taken before returning any goods
• Discontinued, clearance, special-order, and limited-edition products may be non-returnable
• Any original delivery charges are non-refundable once goods have been dispatched
Need Assistance?
For returns, delivery enquiries, or general support, please contact our Customer Service Team:
Email: ukfloordepot@gmail.com
Thank you for choosing UK FLOOR DEPOT. We appreciate your business and look forward to helping you create the perfect floor for your home.
